Privacy Policy

Your prompts are not stored

Zenntraa is a billing and routing layer in front of AI model providers. Your request passes through our server to the underlying provider so it can generate a response, but we do not log, store, or retain the content of your prompts or the model's responses on our systems. Once a request completes, we keep only the usage record described below, not the text itself.

What we do log

For every API call, we record a usage entry so we can bill you correctly and show you your spend:

• Model name (e.g. claude-haiku)
• Token counts (input/output)
• Cost in ₹ for that request
• Timestamp

That's it — no prompt content, no response content.

Account data

To run your account, we store:

• Email address, used for login and account identification
• Wallet balance, your prepaid ₹ balance
• API key, generated for your account to authenticate requests
• Transaction history, top-up amounts and timestamps from Razorpay

We never see or store your full card number — Razorpay handles card and payment details directly and is PCI-DSS compliant.

Third parties we use

• Firebase (Google) — authentication and account storage
• Razorpay — payment processing for wallet top-ups (UPI, cards, net banking)
• AWS Bedrock — runs the actual model inference your requests use; your prompt is sent to the provider to generate a response, same as if you called them directly
• Resend — sends transactional email if you use the contact form

We don't use third-party analytics or ad trackers on this site, and we don't sell your data to anyone.

Billing, refunds & unused balance

Your wallet balance doesn't expire. The ₹ cost of each request is calculated at call time using a live USD/INR rate plus a markup, so the conversion happens per request rather than at top-up.

If a request fails on the model provider's side but you were still charged, or you want a refund on unused balance, contact us and we'll sort it out. This is currently a manual, email-based process rather than an automated one — we'd rather be upfront about that than imply a self-serve refund flow that doesn't exist yet.

Data retention & deletion

We keep account and usage-metadata records for as long as your account is active, since they're what your wallet balance and usage history are built from. If you want your account data deleted, contact us and we'll remove it, aside from records we're required to keep for payment/accounting purposes.

Security

All traffic to Zenntraa is encrypted over HTTPS. Authentication is handled by Firebase, and each account's API key is scoped to that account only. Card and payment details are handled entirely by Razorpay — we never touch them directly.

Changes to this policy

If this policy changes in a material way, we'll update the date at the top of this page. We're an early-stage product, so expect this page to get more detailed as we grow, not less.

Questions

If anything here is unclear, or you have a question that isn't answered, reach out through our contact page and we'll answer directly.